Monday, August 5, 2013

GUTS

You know, there have been times in the past, and even more that have not made the blog, where I learned to trust my gut.  AKA, the Holy Spirit.

It seems last weekend, I ignored that gut panicky feeling, and it has caused some inconvenience again to our family.

You see, all the way home from the homeschool expo a couple of weekends ago, I had that panicky feeling.  I attributed it to a combination of fear, pride, and some supplements I'd been taking that contained quite a bit of caffeine.

And on Saturday evening when I got the chance to look over the receipt and noticed the billing information was wrong, I considered it a fluke.

On Sunday when I read some reviews which suggested buying the pre-printed teacher resource materials, another $40 worth of stuff, I wasn't thrilled.

On Monday, when I talked to the representative and she pointed out a pricing error which resulted in an increase of our already over budget total by another $80, I sighed and went along.

Then, when the shipping address was wrong and UPS had to be intercepted with an address change, I was really starting to get annoyed.

And when I noticed, after the items had shipped, that the incorrect grade level of science was being sent, I was quite upset.

During my conversation with the customer service representative, when I was attempting to actually GET the address changed, and inquire about the incorrect science that was being sent, and the lady *so nicely* explained to me that it was "too late", "it's already on the truck" and "there's nothing I can do about it," well.... my mood was far from happy.

And the icing on the cake was that she was so kind as to explain to me how to weigh a box of materials so that I could call them with the figures (step on a bathroom scale with the box, then step on the scale without the box, then figure the difference to find the weight! in case you didn't know).

It took me about two hours after that last conversation (during which I priced out all the stuff I really wanted to get before going with this company and it turned out to be $500 cheaper!) to call them back and cancel the entire order, every single piece, and send a lovely feedback email to their customer service department.

And oh yeah, the garnish on top of the frosting on the cake: "It's our busy season, so it could be 4-6 weeks before a credit is issued back."

GREAT!
Thanks!

School will be starting this week.  I've got plenty of review material for starting out the year, plus some new Art lessons and handwriting practice, and of course our awesome Institute for Excellence in Writing program. We will keep busy until we can get our new supplies for this year, and it will not be with a DVD curriculum program!

1 comment:

Karen said...

Trusting that credit will be done miraculously fast...